Reference

Legal Clarity Before You Join

4dsuper sets out the account rules, data handling steps, and payment-record checks before you open an account.

Account termsData requestsCookie controlsDANA recordsQRIS checks
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4dsuper Legal Clarity Before You Join
CONTACT ROUTES

Reach Us About Legal Matters

A legal question should reach the right queue, not a general lobby message. We separate account-access requests, payment-record questions, and data-change requests so you can send one clear message with your account ID, phone number, and transaction reference. Our team answers in English for Indonesia from 09:00 to 23:00 WIB through the channels below.

Team online

Live chat for account rules

Use the live chat icon after login when your question is about account access, login blocks, or terms shown on your screen. Add your account ID so we can check the correct legal record.

Email for data requests

Send correction, deletion, or access requests to [email protected] with the registered phone number and a short reason. We may ask for extra account checks before changing stored data.

Payment record help

For DANA, OVO, GoPay, or QRIS questions tied to legal records, send the transaction ID, amount, time, and account name. We match those details against the wallet ledger before replying.

ACCOUNT SAFETY

How We Handle Legal Records

Your legal file is built from the account details you provide, the device sessions you create, and the wallet references linked to your account.

Profile data

We store the account name, phone number, email address, and login status you submit. If any detail is wrong, contact us from the registered channel so we can verify ownership first.

Cookie use

Cookies help us keep your session active, remember language choice, and detect repeated login failures. You can clear them in your browser, but you may need to log in again afterward.

Security checks

When a new device signs in, we may compare IP region, browser type, and recent account activity. This helps us decide whether extra confirmation is needed before wallet actions continue.

Payment retention

DANA, OVO, GoPay, and QRIS references are kept with your ledger so we can trace deposit and payout questions. We do not change wallet records without a matching account request.

Game-rule records

For titles such as Super Sic Bo, Hi Lo, and Rocket Crash, we keep round references where needed for account questions. These records help us answer rule-related requests without changing results.

Change requests

You can ask us to correct, restrict, or remove account data where local law allows. We check account ownership first, then explain what can be changed and what must be retained.

Questions About Your Legal Rights

The answers below focus on account law, data handling, access rules, and payment records for Indonesia. They are written for your account relationship with us, not for general platform browsing. If your situation involves a specific wallet transfer or account lock, include the exact reference when you contact support.

You may open an account only where local law permits access. We may ask for account checks, phone confirmation, or wallet-record matching before allowing continued use or certain account actions.

We collect the details needed to run and protect your account, including login credentials, contact details, device sessions, wallet references, and support messages. Sensitive changes require ownership checks before we act.

Yes. Send the request from your registered email or logged-in chat, include the detail that needs correction, and add your account ID. We confirm ownership before changing profile or contact data.

Wallet references help us match payment activity to your account. If you dispute a record, send the transaction ID, amount, time, and account name so our team can trace the ledger entry.

Yes. Cookies support session continuity, device recognition, and login-risk checks. If you clear cookies on your phone browser, you may need to sign in again and pass any required confirmation.

We keep account and wallet records for as long as needed to manage legal requests, security checks, disputes, and lawful obligations. Some data may be retained even after closure where required.

Use logged-in chat for account access issues or email [email protected] for data requests. Our Indonesia support hours are 09:00 to 23:00 WIB, and clearer evidence helps us answer faster.

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